Questions? We've got you.

Yes. Gem Glimpse pieces are personally handmade, so you may notice tiny differences between pieces. Those little variations are part of the handmade character of each bracelet.

Once your order has been successfully placed, you'll receive an order confirmation using the contact details provided at checkout.

Delivery times can vary depending on your location and order. Your available delivery information will be shown during checkout and any important updates will be shared with you.

Because every piece is handmade, very small variations can happen. The overall design and style will stay the same, but those tiny differences are what make handmade pieces feel personal.

Keep your jewelry away from water, perfume, lotions and harsh chemicals whenever possible. When you're not wearing it, store it somewhere clean and dry to help keep it looking its best.

Absolutely. Gem Glimpse pieces are made for mixing and matching. Wear one on its own or combine different colors, beads, pearls and charms to build a stack that feels like you.

If you need to change something, get in touch as soon as possible. If your order hasn't already been prepared or dispatched, we'll do our best to help.

If tracking is available for your order, the relevant delivery information will be shared after dispatch. If you need help with an order, contact us with your order number.

Please check our Returns & Refunds policy for the current eligibility requirements and time limits. If you're unsure about your order, contact us and we'll help you understand your options.