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Simple & clear
The important information is kept straightforward so there are no unnecessary surprises.
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RETURNS, MADE SIMPLE
Returns & Refunds
Something not quite right? Here’s everything you need to know about returns, exchanges and refunds.
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IF SOMETHING'S NOT RIGHT
Let’s make it simple.
We hope you love your Gem Glimpse pieces as much as we love making them. But sometimes things don’t work out exactly as expected. We’ve kept our returns process as straightforward as possible so you know what to do if you need help with an order.
GEM GLIMPSE
RETURNS & REFUNDS
Returns
If you would like to request a return, please contact us within [NUMBER] days of receiving your order.
To be eligible for a return, your item should be unused, unworn and in the same condition in which you received it. Please keep the original packaging where possible.
Before sending anything back, contact us first with your order number and the reason for the return. Items sent back without contacting us beforehand may not be accepted.
Damaged or Incorrect Orders
Every order is checked before it is packed, but if your item arrives damaged or you receive the wrong item, please contact us as soon as possible.
Include your order number and clear photos of the item so we can review the issue and help you with the next step.
Refunds
Once a returned item is received and checked, we will let you know whether your refund has been approved.
If approved, the refund will be processed using the applicable original payment method. The time it takes for the amount to appear can vary depending on the payment provider or bank.
Return Shipping
Unless the item arrived damaged, defective or incorrect, return delivery costs are the responsibility of the customer.
Original shipping charges are not refundable unless the return is due to an error on our side.
Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
Because Gem Glimpse pieces are prepared and packed carefully, we may not be able to cancel or make changes once an order has already been processed or dispatched.
Items That Cannot Be Returned
Items that have been worn, used, damaged after delivery or returned in a condition different from how they were received may not be eligible for a return or refund.
If an item has been specially customized or made specifically for you, please contact us before ordering if you have any questions about return eligibility.
Need Help?
If you are unsure about anything, please contact us before returning an item. Include your order number so we can help you more quickly.
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Made with care
Gem Glimpse is a small handmade brand, so care goes into every order from start to finish.
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Need some help?
If you're unsure about anything, get in touch before ordering and we'll be happy to help.
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STILL HAVE A QUESTION?
We're happy to help.
If something isn't clear, send us a message and we'll do our best to help.